Privacy and SMS compliance

Privacy Policy

Last updated: July 1, 2026

JAG Janitorial Services (“JAG,” “we,” “us,” or “our”) operates https://jagjanitorialservices.com. This Privacy Policy explains how we collect, use, and protect your information.

Information we collect

We collect information you provide directly, including name, company, role, email address, phone number, facility details, and message content when you submit a quote request, book a walkthrough, or contact us. We may also collect standard website analytics data, such as pages visited, through cookies and similar technologies.

How we use your information

• To respond to quote requests and schedule facility walkthroughs.
• To provide, confirm, and support commercial cleaning services.
• To send appointment reminders, service updates, review requests, and, if you opted in, promotional messages by text message or phone call.
• To improve our website, operations, and customer service.

SMS, phone calls, and voice AI

If you opt in to text messages and/or phone calls, we use your phone number to send or make the message and call types you consented to, including appointment reminders, follow-ups, service confirmations, review requests, and/or marketing messages. Calls may be automated, pre-recorded, or use an AI voice. Message and data rates may apply. Message frequency varies. Reply STOP to opt out of text messages at any time, reply HELP for help, or tell us during a call that you no longer want future calls.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors or service providers that support our operations, such as our CRM, messaging, scheduling, analytics, or customer-service providers, is permitted solely to deliver the services described here. We do not sell or rent your personal information.

How we share information

We share information only with service providers that help us operate our business, such as our CRM and messaging platform, scheduling tools, analytics providers, and operational vendors. These providers are authorized to use the information only to provide services to us. We may also disclose information if required by law.

Data security practices

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or misuse. Access to customer information is limited to personnel and service providers who need it for legitimate business purposes. No method of transmission or storage is completely secure, but we review our security practices and update them when appropriate.

Data retention

We retain your information as long as needed to provide services, respond to requests, maintain business records, and meet legal obligations. When information is no longer needed, we delete or anonymize it where appropriate.

Your choices

• Opt out of text messages anytime by replying STOP.
• Request help with text messages by replying HELP.
• Unsubscribe from marketing emails using the unsubscribe link in those emails.
• Request access to or deletion of your information by contacting us.

Contact us